Project Description

Customer Name Mr Speers
Vehicle Make And Model Land Rover Discovery TDV6
Vehicle Year 2006
Description of work Carried Out

Vehicle collected from customer’s chosen address and taken to MES Cranleigh to investigate, diagnose and resolve rumbling noise reported by customer whilst vehicle was in motion. Vehicle test driven and then put on ramp to carry out full inspection of suspension, steering and drive system. Customer advised that the rumbling noise was caused by a worn off side front wheel bearing and that further investigation had revealed that the front and rear anti-roll bar bushes were worn, the front lower and rear upper suspension arm bushes were worn and that the vehicle was overdue renewal of the timing belt, including tensioners and guides. On further investigation it was also found that the auxiliary drive belt tensioner had also collapsed, and would require renewal. Customer was provided with an estimate of costs for the work required to renew the front lower suspension arms, rear upper suspension arm, front and rear anti-roll bar bushes and the timing belt, tensioners and guides, front off side wheel bearing and the auxiliary drive belt tensioner. Estimate accepted and all work authorised by the customer and completed. The rear suspension arm top bolts (both sides) were seized and required cutting out to remove. During the renewal of the timing belt it was noted that the water pump was leaking, customer was advised and renewal was authorised. The vehicle had a full 4×4 wheel alignment check and was all set-up correctly to prevent future premature tyre wear. Vehicle road tested, washed and returned to customers home address.
Our Cost £1977.88 inc VAT
Dealer Cost £3,500.00 inc VAT
Other Independent Cost £2,700.00 inc VAT
Customer Testimonial “We have been using Jack Bruford and MES for the servicing and repair of our vehicles for a number of years and have always been impressed with the levels of attention to detail and service which the team apply and the breadth and depth of their knowledge. We are very happy to trust them with the servicing and repair of Land Rovers that we rely upon every day and we have never been let down. Jack’s attention to customer service has even extended to offering to collect one of our vehicles and its occupants from well outside his normal area of work which gave reassurance at a worrying time. The free collection and delivery service means that we can leave all the driving to MES with the knowledge that the vehicle will be returned in good time, having been washed, and having access to courtesy cars at short notice for the unplanned problems is a great benefit. With the latest technology and investment in new equipment MES are ahead of the game in the services they can provide across a wide range of makes and types of vehicles and we recommend their services to anyone looking for a local garage offering excellent service at a reasonable cost. – Mr Speers, Alfold”