Project Description

Workshop Controller

Charlie Joined the Company at the start of the 2019 year with a history of previous employment with the Main Dealership Sector of the Motor Trade, across multiple brands including Audi, Honda, Ford and Rover.

His role within MES is multi faceted, and is based upon the smooth application of workflow from the Service Reception Team to the workshop. He is responsible not only for the delegation of workload to a suitable Technician for the task, but also quality control at the end of the visit. One of his main tasks is the upkeep of quality to the MES standard, inspecting everything from the quality of the workmanship being carried out during the job, to the Valet before the vehicle is returned to the customer.

Charlie is an experienced Vehicle Technician, with “Diagnostic Master” status in both the Audi and Honda brands, as well as being a qualified MOT Tester.

Charlie is responsible for the customer experience – and he certainly exceeds our, and hopefully our Customers expectations daily.